National Service Advisor

Required Skills

The ideal candidate must be a UAE National with a family book, possess a high school diploma, and have fluent English-speaking skills. Strong customer service, analytical, and communication skills are essential, along with good knowledge of MS Office, especially MS Excel. Passion for cars is also a plus.

Job description / Role Job Type Full Time Job Location Umm Al Quwain, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Retail About Al-Futtaim Group Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role We are looking for a UAE National Service Advisor with fluent English-speaking skills and some experience in customer service for the role. This is a full-time permanent role located in Toyota Umm Al Qwain. What you will do Provide full support to all customers visiting the service center. Be the first point of contact to welcome and identify customers’ needs. Ensure customers are given the world's warmest welcome when entering the branch. Ensure all customers with appointments are directed to the correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive, ensuring the customer receives a professional service. Ensure all customers receive a warm send-off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care. Required skills to be successful Able to communicate effectively. Customer service experience will be an added advantage. Good knowledge in MS Office, especially MS Excel. UAE National with family book. About the team The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with all levels of people in the organization. What equips you for the role The ideal candidate for this role should possess a high school diploma. You should also be able to communicate effectively with strong customer service, analytical, and communication skills. You should be highly motivated and passionate about cars. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales. We are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward. About the Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. Apply Now