Requirements
Requires a Bachelor's degree or higher in Human Resources, Hospitality, or a related field, with at least three years of experience in Learning & Development, Quality, Human Resources, or a similar role, preferably within a hotel setting. Must possess strong leadership, communication, presentation, and organizational skills, along with a passion for learning, coaching, and continuous improvement. Proficiency in written and spoken English is essential.
Description
We're always looking for new ways to raise the bar. So we're searching for a Assistant Learning & Quality Manager with a passion for people development and service excellence to lead our learning initiatives and ensure consistent quality standards across the hotel.A little taste of your day-to-day:Every day is different, but you'll mostly be:Leading the planning and delivery of training programs to support colleague developmentMonitoring service standards and conducting regular quality checks across the hotelCoaching and supporting department leaders to improve service quality and performanceManaging onboarding, orientation, and ongoing learning activities for colleaguesReviewing guest feedback and quality results to identify areas for improvementPreparing and reviewing learning and quality reports to monitor performanceWhat We Need from You:Bachelor's degree / higher education qualification / equivalent in Human Resources, Hospitality, or a related fieldThree or more years of experience in Learning & Development, Quality, Human Resources, or a similar role, preferably in a hotel environmentStrong leadership, communication, presentation, and organizational skillsPassion for learning, coaching, and continuous improvementGood command of written and spoken English requiredWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.