✨ AI Summary
The Inside Sales Coordinator plays a crucial role in supporting DP World's commercial team by driving growth and enhancing customer experience within a freight forwarding environment. Responsibilities include sales support, customer service, and data control, acting as a liaison between internal teams and clients. Key duties involve partnering with sales executives, providing exceptional customer service, supporting pricing models, assisting with rate transposition, following work instructions, arranging transportation, resolving disputes, and maintaining client records for reporting.
The ideal candidate will have at least 2 years of experience in the freight forwarding industry, with a focus on non-asset based services, and a strong background in client-facing activities. A minimum of 2 years in a sales or customer-facing role within freight forwarding is required, along with knowledge of Incoterms and operational processes. Proficiency in CRM software and Microsoft Office Suite is essential. Excellent communication, organizational, and problem-solving skills are vital. While fluency in English is mandatory, additional languages are a plus. Previous Canadian work experience or experience with Canadian industries is also noted.
🎁 Benefits & Perks
Competitive salary and annual bonus, Generous vacation time with paid flex day and volunteer days, Comprehensive health & dental benefits starting on day one, Annual health/lifestyle spending account, Defined contribution pension plan, Employee wellness initiatives, Internal training & learning opportunities, Professional development support.
Requirements
Requires a minimum of 2 years of experience in freight forwarding, sales, or customer-facing roles within the Freight Forwarding industry. Must have knowledge of Incoterms and Freight Forwarding operations. Proficiency in CRM software and Microsoft Office Suite is essential. Strong written and verbal communication, organizational, multitasking, and problem-solving skills are required. Previous Canadian work experience or experience with Canadian industries is preferred, and CIFFA certification is a bonus. Fluency in English is mandatory.
Description
Role Purpose:
The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.
Key Responsibilities:
- Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
- Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
- Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
- Assist pricing analysts in transposing correct rates & service timelines.
- Follow appropriate work instructions and checklists to create consistency and minimize errors.
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
- Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
- Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.
Knowledge & Qualifications:
- 2 plus years working within the freight forwarding industry with a strong focus on non-asset based services.
- Strong attention to client facing activities.
- Plan to or are currently pursuing CIFFA certification.
- Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
- Knowledge of Incoterms, Freight Forwarding operations and processes.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
- Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
- Must be fluent in English – additional languages are a bonus.
- Previous Canadian work experience or experience working directly with Canadian industries.