✨ AI Summary
Rentokil Boecker Saudi Arabia is seeking part-time Call Center Agents who are Saudi Nationals. The role involves handling customer inquiries via phone, website, live chat, WhatsApp, and email, logging them in the ICABS system, and allocating prospects to sales consultants. Responsibilities include following up on inquiries within 24 hours, escalating issues to management, and maintaining accurate records and excellent customer service. The position requires 4 hours of work per day, 6 days a week, with a hybrid work arrangement.
Requirements
Saudi National only.Fluent in Arabic and English (spoken and written).Strong communication and customer service skills.Good computer skills and attention to detail.Ability to multitask and work in a fast-paced environment.University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.
Description
Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Part-Time Call Center Agents to join our team. This position is for Saudi Nationals Only. The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.Working Hours: 4 hours per day, 6 days per week (split shifts)Work Model: Hybrid (office and remote)He/she will be responsible of the following:Receive and manage customer inquiries across all communication channels.Log all customer inquiries and prospects into the ICABS system.Allocate prospects to the assigned Sales Consultant in each branch.Notify the assigned consultant immediately via email and WhatsApp.Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).Maintain accurate records and ensure excellent customer service at all times.