Requirements
The ideal candidate will have 3-5 years of experience in the beauty industry, with a strong understanding of cosmetics, skincare products, and customer service excellence. Proven experience in selling beauty products, makeup application, and handling store operations is required. Experience leading or mentoring junior staff is preferred.
Description
JOB DESCRIPTIONPosition Objective:To represent the brand by maximizing sales through exceptional customer service, extensive product knowledge, and leadership within the store. The Senior Beauty Advisor serves as a role model for junior team members while driving key sales initiatives and ensuring operational excellence.Key Responsibility:Product Expertise & SellingPossess in-depth knowledge of various cosmetics products and accessories.Demonstrate excellent makeup application and selling skills to meet customer needs.Provide personalized product recommendations and link specific products to customers preferences.Customer ServiceIdentify customer requirements and deliver exceptional customer service that fosters loyalty.Greet customers warmly and assist them in selecting the right products, ensuring an enjoyable shopping experience.Convert window shoppers into buyers by engaging with them proactively.Store OperationsEnsure stock is well displayed and laid out according to store standards, contributing to an inviting shopping environment.Maintain vigilance and security in the store at all times.Handle Point of Sale (POS) transactions, including cash, credit card, voucher payments, and issuing receipts or refunds.Tally cash and balance the register at the beginning and end of shifts.Leadership & Brand RepresentationAct as a brand ambassador, representing the brand with updated product knowledge and professional presentation.Support junior team members by providing guidance and coaching to ensure consistent service standards.Minimize stock loss through proper handling and security awareness.Housekeeping & Visual MerchandisingEnsure the highest standards of housekeeping are maintained.Support visual merchandising efforts by adhering to standard layout norms for product displays.Loyalty & PromotionsPromote the company's loyalty program to drive repeat business.Stay updated on various brands within the group for cross-selling opportunities.Inventory ManagementRecord inventory movement (inward/outward) and maintain accurate inventory reports.Flexible SchedulingBe available for extended hours during sales or festive periods, as needed.Desired Experience:For a Senior Beauty Advisor, the ideal years of experience typically ranges from 3-5 years of experience in the beauty industry, with a strong understanding of cosmetics, skincare products, and customer service excellence. Proven experience in selling beauty products, makeup application, and handling store operations. Experience leading or mentoring junior staff is preferred.