✨ AI Summary
This role is for a Test Engineer specializing in Genesys Cloud Contact Center. The responsibilities include hands-on testing of Genesys Cloud CX or equivalent platforms, end-to-end call-flow testing, IVR and ACD routing validation, callback and outbound campaign testing, voice and screen-recording validation, CDR and billing reconciliation, and historical/real-time reports validation. Strong knowledge of telephony (PRI, ISDN, SIP, SBC, BYOC, WebRTC) and experience with SIT, UAT, cutover, and failover testing are required. Proficiency in defect management and requirement traceability using JIRA or Azure DevOps is essential.
� Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms
� End-to-end inbound and outbound call-flow testing
� IVR, DTMF, skills-based ACD routing and queue validation
� Callback and outbound campaign testing
� Voice and screen-recording validation
� CDR, billing and call-cost reconciliation
� Historical and real-time reports and dashboard validation
� Strong telephony knowledge: PRI, ISDN, SIP, SBC, BYOC and WebRTC
� SIT, UAT, cutover and failover t
Requirements
� Bachelor’s degree in Computer Science, IT, Telecommunications or a related field
� ISTQB Foundation Level certification is mandatory
� Experience testing SSO, RBAC and Entra ID integration
� Multilingual Arabic/English IVR testing experience is an advantage
� Strong test documentation, defect reporting and analytical skills
Description
� Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms
� End-to-end inbound and outbound call-flow testing
� IVR, DTMF, skills-based ACD routing and queue validation
� Callback and outbound campaign testing
� Voice and screen-recording validation
� CDR, billing and call-cost reconciliation
� Historical and real-time reports and dashboard validation
� Strong telephony knowledge: PRI, ISDN, SIP, SBC, BYOC and WebRTC
� SIT, UAT, cutover and failover testing
� Defect management and requirement traceability using JIRA or Azure DevOps