✨ AI Summary
The Lead Account Manager will be responsible for leading key customer accounts and the direct sales team to achieve sales targets, ensure product availability and visibility, and drive customer satisfaction while supporting business growth. Key responsibilities include achieving sales targets, monitoring and supporting the sales team, evaluating sales routes, reporting business issues, monitoring competitor activities, executing marketing and branding activities, maintaining strong customer relationships, ensuring product listing and availability, and conducting regular client visits. The role requires a Diploma Degree in Business Administration, Sales, or related fields, with 8+ years of experience and proficiency in customer relationship building, product and market knowledge, communication, teamwork, customer service, and Microsoft Skills. Preferred certifications include CSP, Sales Management, and PCM.
Requirements
Candidates must have a Diploma Degree in Business Administration, Sales, or related fields, with a minimum of 8+ years of experience in related fields. Preferred professional certificates include Certified Sales Professional (CSP), Sales Management, and Professional Certified Marketer (PCM). Essential skills include good knowledge of customer relationship building, product and market knowledge, communication skills, teamwork/collaboration skills, customer service, and Microsoft Skills.
Description
Job PurposeThe role holder is responsible for leading key customer accounts and the direct sales team to achieve sales targets, ensure product availability and visibility, and drive customer satisfaction while supporting business growth. The role holder shall carry out his duties in accordance with the business requirements.Key Responsibilities Achieve sales targets by category for each customer through effective management of the sales team Monitor and support the direct sales team to maximize performance and productivity. Evaluate daily sales routes to ensure efficiency and coverage. Report and escalate business-related issues to the regional manager in a timely manner. Monitor and report competitors activities to support market intelligence and strategic planning. Ensure execution of all marketing and branding activities across assigned branches and accounts. Maintain strong customer relationships by ensuring maximum customer satisfaction at every store. Ensure all products are listed, updated regularly, and communicated to customers and cashiers. Monitor product display, visibility, and stock availability, gathering feedback from the sales team to ensure execution excellence. Escalate and follow up on inventory issues to ensure timely resolution and product availability. Conduct regular visits to clients and their points of sale to build and maintain strong, long-term relationships, while monitoring market trends and competitors activities. Keep up with Market Trends and Account Management initiatives QualificationsDiploma Degree in Business Administration, Sales, or any related fields.Years Of ExperienceA minimum of 8+ years of experience in any related fieldsPreferred Professional CertificatesCertified Sales Professional (CSP)Sales ManagementProfessional Certified Marketer (PCM)Job Specific Skills Good knowledge of Customer relationship building. Good understanding of Product and market knowledge. Good Communication Skills. Good in Teamwork/Collaboration Skills. Good in Customer Service. Good in Microsoft Skills..