Operations Supervisor

About the role 

As an Operations Supervisor, you play a key role in ensuring the smooth and efficient day-to-day running of warehouse operations. You will guide and support a team of around 15+ colleagues, helping to create a safe, productive, and inclusive working environment. 

You work closely with different departments to keep operations aligned and responsive to changing business needs. This role matters because it directly impacts service quality, team engagement, and operational performance. 

How you will contribute 

• Coordinate daily warehouse operations and support a team of 15+ employees to achieve shared goals 
• Ensure processes are clearly documented and consistently followed across the team 
• Plan and adjust staffing levels based on forecasts and operational targets 
• Monitor key performance indicators, quality metrics, and productivity data, ensuring accurate and timely reporting 
• Support the implementation and follow-up of improvement actions, including CAPAs and workplace organisation standards (5S/5C) 
• Lead and support employee conversations related to performance, attendance, and wellbeing, in line with HR processes 
• Collaborate with other departments to maintain smooth workflows and effective communication 
• Promote a safe and compliant working environment by supporting QEHS standards and reporting incidents or risks 
• Identify opportunities to improve safety, efficiency, and operational processes 
• Support issue resolution by coordinating with IT and other support functions 

What you will bring 

Must have 

• Experience in a warehouse or logistics environment, including team coordination or supervisory responsibilities 
• Ability to communicate clearly in English (spoken and written). Dutch is a bonus 
• Confidence in working with data, reporting tools, and systems (e.g. Microsoft Office and warehouse systems) 
• Ability to plan work, manage priorities, and adapt in a changing environment 

Nice to have 

• Experience supporting performance and people development processes 
• Knowledge of quality or continuous improvement practices 
• Experience in workforce planning or budget awareness 

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