✨ AI Summary
This role is for a CRM System Senior Analyst responsible for leading technical resources and delivering critical software applications to ensure business continuity and competitive edge. The analyst will provide sustainable service to various departments, optimize business processes through IT systems, and ensure on-time project deliverables by reviewing requirements, validating technical feasibility, and aligning with project tasks. Key responsibilities include adhering to agreed processes, reporting project progress and risks, ensuring delivered tasks meet requirements and are well-tested, documenting solution architecture, and maintaining system updates.
The ideal candidate possesses excellent knowledge of Marketing, Customer Care, and Sales applications, as well as the Telecom operators industry. Strong interpersonal skills, including negotiation and communication, are essential, along with the ability to solve complex programming problems and experience with large-scale project implementations. A university degree in Engineering, Computer Science, or Information Technology is required. Desirable qualifications include knowledge of various software programming languages, good SQL skills (PL/SQL preferred), application performance tuning, project management capabilities, and familiarity with UML, design patterns, and specific CRM systems like Contact Center, Siebel, Loyalty, Sales, and Extranet.
Requirements
The ideal candidate will have 4+ years of experience in software development and/or system analysis, with excellent knowledge of Marketing, Customer Care, and Sales applications within the Telecom operators industry. A university degree in Engineering, Computer Science, or Information Technology is essential. Desirable qualifications include proficiency in various programming languages, good SQL knowledge (PL/SQL preferred), application performance tuning techniques, and experience with CRM systems.
Description
Job PurposeTo lead a group of qualified technical resources as well as being responsible for delivering and owning a stream of critical software applications to ensure e& business continuity and competitive edge. To provide sustainable service to various e& departments and provide IT systems that help optimize business processesReport To Position NameReview the requirements and validate the technical feasibility. Align with the project tasks and due dates to ensure on-time project deliverables.Ensure following the agreed process throughout the development of the project. Report required project resources, project progress, risks on time to project manager. Ensure that all delivered tasks fulfil the requirements and are well tested. Document the solution architecture and ensure that the detailed design of the solution is available for all the projects. Ensure that all systems in hand are updated to the latest releases. Ensure that all systems in hand are well designed for ease of use and top notch performance. Ensure that all the artefacts are produced based on the agreed process, and the execution of all the tests as per the agreed process. Report and on-time escalation of project issues, risk envisioned and issues between team members. Ensure successful release building and preparations of handover documents are complete prior to project handover to the proper teams. Ensure that all submitted code has under-go unit testing. Ensure the execution of all the tests are done as per the agreed process. Ensure the proper build of the releases with more than 95% success rate for each application deployment. Ensure the proper release and handover documents are prepared and submitted to the proper teams.QUALIFICATIONS_ESSENTIALExcellent knowledge of Marketing, Customer Care and Sales applications. Excellent knowledge of Telcom operators industry.Excellent interpersonal skills (Negotiation, communications, etc.) Ability to solve complex programming problems. Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) Experience with large size projects implementation. University degree in Engineering, Computer Science or Information TechnologyQUALIFICATIONS_DESIRABLEExcellent knowledge of different software programming languages. Good Knowledge of SQL is a must. PL/SQL (Preferred). Good knowledge of application performance tuning techniques. Ability to manage medium and large projects. Knowledge of UML and design patterns (Preferred). Excellent knowledge of CRM systems (Contact Center, Siebel, Loyalty, Sales, Extranet, etc..)EXPERIENCE_ESSENTIAL4+ years experience in software development and/or System Analysis. Experience with Databases and programming languages. Experience with Medium to Large Projects implementations Experience with Software development life cycle Experience in vendor managementEXPERIENCE DESIRABLEExperience with CRM systems (Contact Center, Siebel, Loyalty, Sales, Extranet, etc..)