Requirements
Minimum of 2 years of relevant experience in the hotel industry. Possesses strong interpersonal skills, ability to ascertain and address guest/colleague needs, train and motivate individuals, and create a cohesive team. Focuses on service with an eye for detail, works well under pressure, analyzes and resolves problems, exercises good judgment with professionalism, and prioritizes/organizes work assignments. Self-motivates and shows good initiative in a dynamic environment, ensuring security and confidentiality, and embracing change effectively.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.
Salaries and benefits
Competitive salary
Duty meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
Vacation tickets / benefits provided by the hotel
Medical insurance provided
Job description
Under the general guidance of the Chief Concierge or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely, and professional manner.
Actively welcome and greet arriving guests and retrieve their luggage
Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
Deliver luggage, messages, faxes, packages etc. for guests and undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Ensure that luggage has been stored safely according to prescribed procedures
Ensure that the luggage storage area is kept clean and tidy at all times
Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings
Be fully aware of what functions are going on in the hotel
Provide gracious, attentive, and friendly service
How do I deliver this?
Tell it like it is - Authentic, honest, you mean it, sincere, true.
Have fun and make friends - Fun, energetic, whimsical, upbeat, “wink”, casual.
I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows through, dependable.
Play to win - Original, cutting edge, new, “outside the box”; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Qualifications
Knowledge and experience
Minimum of 2 years of relevant experience in the hotel industry.
Competencies
Possesses strong interpersonal skills.
Ascertains and addresses guest/colleague needs.
Trains and motivates individuals and creates and maintains a cohesive team.
Focuses on service with an eye for detail and an approachable attitude.
Works well under pressure, analyzes and resolves problems, and exercises good judgment with a high degree of professionalism.
Prioritizes and organizes work assignments.
Self-motivates and shows good initiative in a dynamic environment.
Ensures security and confidentiality of guest and hotel information.
Embraces and responds to change effectively.
Additional language (Arabic, Russian) is an advantage.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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