Requirements
Minimum 8+ years of progressive experience in luxury hospitality management, with at least 3 years in a director-level or equivalent leadership position. Proven expertise in residential operations management or property management within ultra-luxury environments. Strong track record of leading high-performing teams and developing talent. Exceptional customer service orientation. Advanced proficiency with property management systems and hospitality technology platforms. Strong financial acumen. Excellent communication, interpersonal, and presentation skills. Strategic thinking and problem-solving abilities. Experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must.
Description
Company DescriptionRaffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia's extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world's most discerning travelers.Job DescriptionRaffles The Red Sea is seeking an exceptional Director of Residence to lead and oversee all residential operations at our luxury resort destination in Umluj, Saudi Arabia. In this pivotal leadership role, you will be responsible for delivering world-class residential experiences while maintaining the highest standards of service excellence that define the Raffles brand. You will drive operational efficiency, foster a culture of excellence, and ensure every resident enjoys an unparalleled lifestyle experience.Oversee all aspects of residential operations, including housekeeping, maintenance, concierge services, and guest relationsDevelop and implement strategic initiatives to enhance resident satisfaction and loyaltyLead, mentor, and motivate a diverse team of residential staff, fostering a culture of excellence and continuous improvementManage residential budgets, control costs, and optimize resource allocation while maintaining premium service standardsEnsure compliance with all operational policies, safety regulations, and Raffles brand standardsMonitor and analyze key performance indicators to drive operational excellence and identify improvement opportunitiesCultivate strong relationships with residents, addressing concerns promptly and proactivelyCollaborate with other departments to create seamless, integrated experiences for residentsImplement and maintain quality assurance programs to consistently exceed guest expectationsRepresent the residential division in strategic planning and organizational initiativesStay current with luxury hospitality trends and best practices to maintain competitive advantageQualificationsMinimum 8+ years of progressive experience in luxury hospitality management, with at least 3 years in a director-level or equivalent leadership positionProven expertise in residential operations management or property management within ultra-luxury environmentsStrong track record of leading high-performing teams and developing talentExceptional customer service orientation with a demonstrated commitment to exceeding guest expectationsAdvanced proficiency with property management systems and hospitality technology platformsStrong financial acumen with experience managing significant operational budgetsExcellent communication, interpersonal, and presentation skillsStrategic thinking and problem-solving abilities with a decisive, action-oriented approachKnowledge of luxury hospitality standards and best practicesPreferred: Experience with Raffles properties or similar ultra-luxury resort brandsPreferred: Familiarity with Middle Eastern hospitality market and cultural awarenessPreferred: Experience managing residential communities or mixed-use propertiesPreferred: Relevant hospitality management certifications or professional designationsAdditional InformationUnderstanding of Ultra-Luxury guest expectations and brand alignment.experience in project coordination, scheduling, and document control during pre-Opening stages.Experience in pre-Opening is a must.A proactive, anticipatory approach with a strong sense of ownership and accountability.Impeccable grooming and personal presentation aligned with Luxury standards.