Requirements
Requires a minimum of 5 years of experience in high-speed operations within E-commerce, Q-commerce, or retail logistics. Must have strong proficiency in Excel or Google Sheets for data analysis and derivation of actionable insights. Exceptional verbal and written communication skills are essential for stakeholder coordination. Must be adaptable to fast-paced, ambiguous environments and willing to work rotational shifts, including evenings and weekends.
Description
About noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Senior Supervisor who can help us move even faster.noon Minutes is noon's fastest hyper-local delivery platform, offering a localized assortment of FMCG and grocery products with delivery within 15 minutes. Currently live across the UAE and Saudi Arabia, we offer thousands of products to customers in record time.noon's mission: Every door, every day.What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. In this role, you will:Operational Excellence: Ensure 100% adherence to standard operating procedures (SOPs) and 5S standards within the warehouse to maintain safety and efficiency.Team Leadership: Oversee and mentor Team Leads, managing manpower allocation, roster management, and daily performance across the cluster.Metrics Ownership: Drive key performance indicators (KPIs) related to order preparation time, inventory accuracy (stock checks/audits), and customer experience.Problem Solving: Act as the primary point of contact for ground issues, performing root cause analysis (RCA) and escalating high-impact concerns to the Assistant Manager.Reporting: Prepare and send daily reports on department performance, inventory levels, and operational bottlenecks to management.What you'll need:Experience: Minimum 5 years of experience in high-speed operations, ideally within E-commerce, Q-commerce, or retail logistics.Analytical Skills: Strong proficiency in Excel or Google Sheets, with the ability to crunch numbers and derive actionable insights.Communication: Exceptional verbal and written communication skills for coordination across multiple stakeholders and internal departments.Adaptability: Proven ability to work comfortably in highly ambiguous, fast-paced environments with a roll up your sleeves attitude.Flexibility: Readiness to work rotational shifts, including evenings and weekends, to meet the demands of a 24/7 delivery business.Who will excelWe're looking for people with high standards who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.You must operate like an owner, moving faster than the competition to solve problems before they arise.