✨ AI Summary
Tiffany & Co. is seeking Seasonal Team Members for their Contact Centre in Vancouver. This role involves embodying the Tiffany brand, providing excellent client interactions, and contributing to a memorable luxury experience. Key responsibilities include acting as a brand ambassador, enhancing client experiences with hospitality, assisting with various store operations like engraving, managing waiting lists, restocking, POS functions, and supporting sales and operations teams. The position requires the ability to work flexible hours, previous retail or client-related experience, strong communication and client service skills, and the ability to thrive in a fast-paced environment. Authorization to work in Canada is mandatory.
Requirements
Required: Ability to work non-traditional business hours including nights, weekends and holidays. Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.). Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required. Capability to work with a diverse client base. Ability to work in a fast-paced, changing environment. Authorization to work in Canada.
Description
Tiffany & Co. Seasonal Team Members hold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Client s. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.
As a Seasonal Team Member you will:
- Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
- Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
- Assist with engraving station where applicable.
- Accurately lead floor waiting list if applicable.
- Ensure hospitality area is fully stocked, orderly and clean.
- Communicate with management any potential service issues with waiting clients.
- Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
- Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
- Assist with inventory and special projects as needed.
Experience
Required:
- Ability to work non-traditional business hours including nights, weekends and holidays.
- Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
- Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
- Capability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Authorization to work in Canada
The hiring range for this position is $18.00 - $22.00. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.