✨ AI Summary
The IT Support Engineer will provide technical assistance for offshore inspection and survey projects, including pre-project preparation and configuration of survey equipment packages. Responsibilities include installing, commissioning, and supporting software systems offshore, offering remote technical support, and coordinating equipment setup. The role also involves post-project testing, maintenance, and repair of company equipment, diagnosing and resolving technical issues related to system performance, configurations, and security, and supporting system installations, upgrades, and maintenance. Participation in IT operations such as monitoring, incident response, patching, backups, and operational reliability is also required.
Requirements
1-Higher Education qualification in IT, Computer Science, Electronic Engineering, or related discipline.2- Quick learner and has flexibility to explore different scope of IT. 3- Proven experience in a technical support or IT support role.4-Strong troubleshooting and problem-solving skills.5-Excellent verbal and written communication skills, with ability to explain technical issues to non-technical users.6- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
Description
· Provide technical assistance to project teams, ensuring smooth execution of technical aspects in offshore inspection and survey projects.· Participate pre-project preparation and configuration of Survey equipment packages (Survey, IT, Electronic) to meet project specifications and deadlines.· Install, commission, and support software systems in offshore survey environments.· Provide remote technical support and guidance to offshore teams via email, phone, and remote access tools.· Coordinate equipment setup and ensure teams are strategically equipped for maximum effectiveness.· Conduct post-project testing, maintenance, and repair of company equipment.· Diagnose and resolve technical issues related to system performance, configurations, and security for internal users.· Support system installations, upgrades, and maintenance.· Participate in IT operations including monitoring, incident response, patching, backups, and operational reliability