Requirements
High school diploma or equivalent required; Associate's or Bachelor's degree a plus. Excellent verbal and written communication skills. Strong organizational skills with keen attention to detail. Ability to multitask and prioritize across customer support and admin duties. Proficiency in Microsoft Office Suite and/or Google Workspace. Comfortable navigating CRM, ticketing, or database software. Reliable high-speed internet connection and a quiet, dedicated home workspace. Ability to work independently with minimal supervision in a remote setting. Professional, patient, and solution-oriented demeanor.
Description
About The RoleWe are looking for a versatile, detail-oriented Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries via phone, email, and live chat in a timely and professional mannerTroubleshoot and resolve customer issues, escalating complex cases when necessaryProcess orders, returns, refunds, or account changes as neededMaintain accurate, up-to-date records of customer interactions in the CRM systemProvide clear product/service information and guide customers through policies or processesAdministrative SupportManage and organize digital files, records, and documents using cloud-based storage systemsSchedule and coordinate meetings, appointments, and calendar eventsPrepare, format, and proofread correspondence, reports, and spreadsheetsPerform data entry and maintain accurate customer and internal databasesTrack expenses, process invoices, and assist with basic bookkeeping tasks as neededSupport onboarding of new employees or clients, including preparing materialsAssist various departments (Sales, HR, Operations) with ad hoc administrative tasksIdentify opportunities to streamline both customer service and administrative workflowsRequired QualificationsHigh school diploma or equivalent required; Associate's or Bachelor's degree a plusExcellent verbal and written communication skillsStrong organizational skills with keen attention to detailAbility to multitask and prioritize across customer support and admin dutiesProficiency in Microsoft Office Suite and/or Google WorkspaceComfortable navigating CRM, ticketing, or database softwareReliable high-speed internet connection and a quiet, dedicated home workspaceAbility to work independently with minimal supervision in a remote settingProfessional, patient, and solution-oriented demeanorPreferred Qualifications (Not Required)Previous experience in customer service, administration, or office supportFamiliarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk)Experience with project management tools (Asana, Trello,)Basic knowledge of bookkeeping or invoicing software (QuickBooks)Typing speed of 45+ WPMBilingual candidates encouraged to applyCore CompetenciesCommunication — Clear, professional, and friendly across all interactionsOrganization — Manages records, schedules, and tasks systematicallyEmpathy — Genuinely cares about resolving customer concernsAdaptability — Comfortable switching between support and admin tasksReliability — Consistent, punctual, and dependable in a remote roleDiscretion — Trustworthy with confidential customer and company informationWhat We OfferCompetitive entry-level salary (commensurate with experience)Fully remote work with flexible scheduling optionsPaid training and onboarding programHealth, dental, and vision insurance (for full-time employees, if applicable)Paid time off (PTO) and paid holidaysHome office stipend or equipment providedOpportunities for growth into senior support, admin, or specialist rolesWork ScheduleFull-time, Monday–Friday (standard business hours, with some flexibility depending on team needs)Remote — candidates must be authorized to work in the applicable country/region and maintain a stable internet connectionHow to ApplyInterested candidates should submit a resume and a brief cover letter outlining relevant skills and interest in a combined customer service/admin role. No prior experience required — we value strong communication, organization, and a willingness to learn above all.Additional Information