Requirements
Requires a Graduate degree in Computer Science or IT Engineering, with a minimum of 7 years of experience in a mid-management role for retail applications. Must have working knowledge of Microsoft Dynamics ERP (Navision, Business Central On Prem/Cloud, CRM), LS-Retail, and Microsoft SQL Server, along with BI applications like Power BI. Microsoft Nav. or Business Central certifications are preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Retail
About the company
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Business Solutions Manager is responsible for managing and supporting business IT solutions to align with IKEA's strategy across territories. The role involves analysis, design, configuration, and support of processes to improve efficiency and meet business goals. The manager will guide the implementation of ERP modules and IT tools across all IKEA stores and warehouses in the UAE, Qatar, Egypt, and Oman. Success in this role requires the ability to translate business needs into technical requirements and maintain alignment with IKEA and Al-Futtaim Group standards.
What you will do
Solution scoping
Determine which business requirements can and should be improved and how these functions are integrated into solutions.
Elicit requirements using interviews, document analysis, surveys, and site visits.
Translate business requirements into workflows that integrate with critical software.
Work with stakeholders to define business and systems requirements for new technology implementations.
Develop business case justifications and cost/benefit analyses for spending and initiatives.
Plan, manage, and evaluate the work of the team to ensure compliance with service level agreements.
Ensure IT processes, procedures, and standards are in place and followed across all territories.
Digital & multi-channel retailing
Manage new enterprise project rollouts and implementation of Service Packs & Hot Fixes with minimal business disruption.
Ensure continuous improvement of MV-Microsoft Dynamics and other IT infrastructure, maximizing departmental functionalities.
Implement global e-Commerce & Web platforms to support multi-channel sales and promote B2B sales.
Principal tools & relation
Collaborate closely with global release responsible(s) and support teams for centralized IKEA IT tools.
Serve as the primary contact for ERP and business solutions across all departments.
Drive collaboration and influence among key business stakeholders and team members.
Audit & compliance
Periodically review and audit applications and database authorizations, ensuring compliance with global and group audits.
Administer ETL activities, ensuring proper documentation and approvals.
Coordinate with technical teams for database backups and recovery plans.
Expansion & new projects
Evaluate and roll out new solutions in new markets across various formats.
Ensure projects are delivered within scope, time, and budget.
Complete go-live readiness and ensure minimal critical incidents after rollout.
Required skills to be successful
Strong strategic, analytical, and tactical abilities.
Ability to recognize issues and develop business solutions.
Proficiency in computer technology for communication, data gathering, and reporting.
Effective communication skills for technical and non-technical audiences.
What qualifies you for the role
Graduate in Computer Science or IT Engineering.
Microsoft Nav. Certification or equivalent.
Business Central (On Prem/Cloud) related certificates.
Minimum 7+ years of experience in a mid-management role for retail applications.
Working knowledge in Microsoft Dynamics ERP (Navision, Business Central On Prem/Cloud, CRM), LS-Retail, and Microsoft SQL Server.
BI applications like Power BI or equivalent are required.
Candidate experience
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
Apply Now