✨ AI Summary
The Customer Service Advisor role involves managing client inquiries, providing high-quality service, and overseeing departmental workflows. Responsibilities include answering inbound calls, addressing client questions, making outbound follow-up calls, and monitoring production processes. The position requires fluent English, customer service skills, and offers opportunities for undergraduates with no attendance requirements. Previous call center or customer support experience is a plus.
Requirements
English Fluency is a MUST.Previous experience as a Customer support agent, Call Center agent is a plus.Customer service skills.Undergraduates with no attendance can apply.
Description
Summary:An ideal Customer Support Advisor manages the workflow among concerned departments in order to respond to client's inquiries as well as provide them with standardized and high-quality service in a timely mannerResponsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients' inquiries and help them use the company’s servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob Conditions:Working location: Maadi (On Site)Working days: Monday to Friday, Saturdays and Sundays are fixed off days.Working hours: (3 pm - 12 am) & (6 PM - 3 AM)