✨ AI Summary
The Field Service Technician will provide technical support for sales representatives, customers, and the field sales force, contributing to sales and profit objectives. This role requires hands-on work in installation, diagnostics, and equipment commissioning, with a focus on mechanical trades, industrial maintenance, or technical service work. The technician will be responsible for providing immediate, customer-focused support, troubleshooting and repairing equipment breakdowns, conducting customer training, and completing field service reports. Travel is a significant component, with up to 75% domestic travel expected and occasional international travel. The job involves working in various environmental conditions and requires physical exertion.
🎁 Benefits & Perks
401(k) Retirement Plan with company match, competitive medical plans, FREE MDLIVE virtual visits, FREE preventative medical and dental care, FREE Basic Life and AD&D insurance, 3 weeks paid vacation per year, up to 11 paid holidays per year.
Requirements
Must have at least 5 years of mechanical installation/service work experience. OSHA 30, NCCCO Rigger I, welding, rigging, and forklift operation are preferred. Proficient in understanding mechanical plans, industrial equipment, troubleshooting, and basic computer tasks (Microsoft Office Suite, mobile devices). Strong customer focus, ability to work independently and collaboratively, and commitment to safety and quality are essential.
Description
SKILLS & EXPERIENCE REQUIRED
Mechanical
- Able to understand and read mechanical plans, drawings, and site layouts
- Knowledge of industrial equipment
- Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
- Knowledge on how to troubleshoot improperly operating equipment
- Willingness and aptitude to learn new mechanical skills
- Knowledge of VFD and/or PLC’s in industrial setting preferred
- Knowledge of rigging, forklift operation, and confined space entry preferred
- Welding, rigging certification preferred
Computer Skills
- Ability to perform basic tasks on a computer including Microsoft Office Suite
- Ability to perform basic tasks on a mobile device
- Microsoft Dynamics 365, Excel abilities are preferred
Energy & Drive
- Self-motivated to complete assigned tasks
- Will be energized by challenges and drawn towards opportunities
- Will be focused on reaching a quality solution which is acceptable to our customer and the business
Organizational
- Confident and professional when representing the company
- Collaborate with engineering, sales, and service teams to deliver a seamless customer experience
Personal and Interpersonal
- A strong sense of customer focus (internal/external)
- Professional demeanor in customer-facing roles
- Ability to work independently and collaboratively in a team
Quality Assurance
- Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions
- Contribute to general improvements in the quality and key activities of the department/area
Training
- Participate in training where/as required
- PEC Core (OSHA 30)
- Welding capabilities
Health, Safety and Environment
- Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction
- To be safety conscious and report any safety hazards to the HSE representative
COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)
- 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals
- All regular full-time employees receive up to 11 paid holidays per year