✨ AI Summary
Napco National is seeking an IT Support Officer to provide comprehensive technical support to business units. Responsibilities include formatting and preparing hardware, repairing peripherals, installing software, and offering first-line support for network and infrastructure. The role also involves managing IT projects, assisting IT representatives, and delivering technical assistance both on-site and remotely to ensure smooth operations.
Requirements
Provide support to business units for services within Service Level Agreements (SLA). Format and prepare laptops and desktops. Repair printers, scanners, and photocopiers. Install and configure software for new and existing users. Provide first-line support for network, telecom, and infrastructure. Handle IT-related projects and assist IT representatives across business units. Assist customers with equipment repair and replacement. Respond to technical problems to ensure smooth operation. Provide technical support remotely and physically. Deliver and set up equipment for users.
Description
Job DescriptionJOB RESPONSIBILITIES & TASKS Duties include but are not limited to Provide support to business units for services that are set in Service Level Agreements (SLA). Format and prepare laptops and desktops. Repair printers scanners and photocopiers before allocating to a third party. Install and configure all kinds of software for current & new users Communicate with network Laptop/desktop and computer accessories Ensure the first line of network and telecom and infrastructure support (cabling, points, testing). Handle IT-related projects given by the support manager and handle sites. Help all the IT representatives of all business units. Assist customers in repairing and replacing equipment as necessary. Take immediate action in case of technical problems and maintain smooth operation Provides flexible and responsive Technical Support across the company (physically & remotely). Deliver and set up items to users in all Business units.