✨ AI Summary
As an Assistant Manager for Front Office at Andaz by Hyatt, you will be responsible for supporting daily Front Desk operations and ensuring exceptional guest experiences. You will also lead, coach, and motivate the Front Office team, handle guest concerns, and coordinate with other departments to maintain smooth hotel operations and Hyatt brand standards. This role requires a minimum of 2 years of experience in a similar role within an upscale or luxury hotel, strong leadership and guest service skills, and excellent problem-solving abilities. A diploma or degree in Hospitality Management is preferred, and experience with Opera Cloud/PMS is an advantage. Proficiency in Russian, German, French, or Spanish is also preferred.
Requirements
Minimum 2 years experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel. Strong communication, leadership, and guest service skills. Excellent problem-solving and organizational abilities. Experience with Opera Cloud/ PMS is an advantage. Diploma or degree in Hospitality Management or a related field is preferred. Russian/ German/French/Spanish language skills are preferred.
Description
SummaryAt Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager - Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.Key ResponsibilitiesSupport the day-to-day operations of the Front Office.Deliver exceptional, personalized guest experiences.Lead, coach, and motivate the Front Office team.Handle guest concerns professionally and efficiently.Coordinate with other departments to ensure smooth hotel operations.Maintain Hyatt and Andaz brand standards.QualificationsMinimum 2 years experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.Strong communication, leadership, and guest service skills.Excellent problem-solving and organizational abilities.Experience with Opera Cloud/ PMS is an advantage.Diploma or degree in Hospitality Management or a related field is preferred.Language Preference- Russian/ German/French/Spanish