Requirements
Qualifications & RequirementsExperience: 1-3 years in front-desk administration, sales coordination, or customer support (experience in sports academies, fitness clubs, or hospitality is a plus).Languages: Fluent in Arabic and strong professional English (both spoken and written).Communication: Exceptional phone etiquette and quick, professional messaging on WhatsApp Business.Tech Skills: Proficiency in Google Workspace / MS Office (Sheets, Docs), WhatsApp Business tools, and CRM/booking software.Traits: Highly organized, punctual, proactive in sales follow-ups, and comfortable engaging with parents and young riders.
Description
Job Title: Academy Coordinator (Sales & Front-Desk Admin) Location: Cairo, Egypt (Equus Equestrian Academy) Job Type: Full-Time / On-siteRole Overview Equus Equestrian is looking for an energetic, organized, and sales-driven Academy Coordinator to manage day-to-day operations, lead intake, and client relationships. In this role, you will be the primary voice and point of contact for our community—converting inquiries into trial bookings, driving membership renewals, managing the training schedule, and providing high-touch customer support to riders and parents.Key ResponsibilitiesSales & Client AcquisitionRespond promptly to incoming calls, WhatsApp messages, and website inquiries.Pitch training packages, introduce riding programs, and convert leads into paid trial sessions.Follow up with prospective clients post-trial to register them into full monthly packages.Bookings & SchedulingSchedule trial sessions, recurring lessons, and coach assignments without double-booking arena slots.Coordinate schedule changes, cancellations, and make-up sessions in line with academy policies.Keep the daily master schedule accurate and visible to coaches and stable staff.Renewals & RetentionTrack student package usage, attendance, and remaining session balances.Reach out proactively to parents and riders before packages expire to secure smooth renewals.Collect and log payments (cash, card, bank transfer) and issue receipts promptly.Customer Service & Community SupportServe as the main contact for riders and parents regarding schedules, academy updates, and events.Handle client inquiries, feedback, and complaints with composure and professional problem-solving.Broadcast official academy notices, announcements, and reminders via WhatsApp groups.Compensation & PerksCompetitive fixed monthly salary.Performance-based commission on package conversions and renewal targets.Academy perks and exposure to the equestrian sports community.