Requirements
Previous experience in a 5-star hotel setting is an asset. Ability to focus attention on guest needs, remaining calm and courteous at all times. Excellent written and verbal English communication skills; additional languages are a plus. Prior experience working with Opera or a related system. Ability to promote positive relations with all hotel guests and colleagues.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.
Job description
Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Provide a warm welcome to the guests, register and process check-in for all arrivals and update the guest information in the system.
Assist guests with general enquiries, providing accurate and detailed information.
Provide prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations.
Keep abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
Maintain personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts.
Project a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.
Be aware of and abide by all hotel policies, procedures and relevant legislations.
Follow the hotel set safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and take reasonable care at work so as not to put self or others at unnecessary risk.
Always remain professional in attitude, manner and presentation providing guests with a 5-star heartfelt service.
Maintain a positive relationship with guests and colleagues by meeting and exceeding their expectations.
Qualifications
Previous experience in a similar role in a 5-star hotel setting is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent written and verbal English communication skills; additional languages are a plus (Arabic, Chinese, Russian)
Prior experience working with Opera or a related system
Ability to promote positive relations with all hotel guests and colleagues
Additional information
Visa requirements:
Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #Hospitality is a work of heart
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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