Requirements
Requires a Bachelor's degree in hospitality, Business, or a relevant field, with a minimum of 5 years of experience in Guest Relations, Front Office, or Luxury Hospitality leadership roles. Must possess proven expertise in VIP guest management, strong leadership and team development skills, and excellent communication, interpersonal, and problem-solving abilities.
Description
About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Madinat JumeirahSet along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the region's most versatile event and conference spacesAbout the Job:An exciting opportunity has arisen for an Assistant Manager – Front Office (National Talent) to join our hotel Jumeirah Al Qasr. The main duties and responsibilities of this role include:Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.Organize timely delivery of VIP amenities and spot-check long-staying guests amenities for quality assurance.Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.Ensure expedited check-in process for Limousine arrivals and prioritize room readiness.Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.Supervise Guest Services Executive staff to ensure efficient guest assistance and support.About You:The ideal candidate for this position will have the following experience and qualificationsBachelor's degree in hospitality, Business, or any other relevant field.Minimum 5 years experience in Guest Relations, Front Office, or Luxury Hospitality leadership roles.Proven expertise in VIP guest management and delivering exceptional luxury guest experiences.Strong leadership and team development skills with the ability to coach and motivate high-performing teams.Excellent communication, interpersonal, and problem-solving skills in a fast-paced environment.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams