Requirements
Requires post-secondary education or relevant qualifications in Hotel Management and a minimum of 2 years of guest relations experience, preferably in a four or five-star hotel. Must possess strong written and verbal communication skills in English, the ability to work cohesively in a team, and maintain a professional, calm, and courteous demeanor while focusing on guest needs.
Description
Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.About Raffles The PalmOpened in 2021 on the western crescent of Palm Jumeirah, the world's largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.Job DescriptionWe invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Front Office Agent. Reporting to the Front Office Supervisor. The Front Office Agent is responsible for managing all activities relevant to the Front Desk, including reception, check-in and check-out, cashiering, foreign exchange, and assisting guests with their inquiries.At Raffles, the Front Office Agent is more than the first and last point of contact for our guests. This role is about creating a seamless, warm, and personalized arrival and departure experience while ensuring every guest feels welcomed, valued, and well cared for throughout their stay. The Front Office Agent is professional, attentive, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards and elegance that define the Raffles experience.Key Roles & ResponsibilitiesRegister and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests request of using the service of safety box at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assistIs familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles propertyEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policyAdhere to OH&S policies and proceduresPerform related duties and special projects assignedQualificationsPost Secondary Education or relevant qualifications in Hotel ManagementMinimum 2 years Guest Relations experience preferably in a four or five star hotelPERSONAL ATTRIBUTESStrong written and verbal communication skill in EnglishAble to develop rapport with and gain support from Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all guests and patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentAND ABOVE ALLEmbrace the Raffles brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respectedAdditional InformationEmployee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.Our ValuesRespectWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.ExcellenceWe make genuine connections, and we cherish every opportunity to make the people around us feel special.BelongingWe celebrate our differences. We support each other and we always stand together.EmpowermentWe have authority to take initiative and anticipate moments that create unforgettable experiences.IntegrityWe build trust through mutual respect and being authentic.Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.