✨ AI Summary
Bosta is seeking a Last Mile Hub Manager for its Sharqia, Egypt location. The role involves managing the hub's infrastructure, financial operations, and cash flow. The manager will ensure the achievement of company principles, maintain daily workflow records, and oversee salaries, bonuses, and deductions for hub members. Key responsibilities include monitoring collected Cash on Delivery (COD) amounts, ensuring accurate payment settlements, and guaranteeing the smooth operational flow of dispatching and distributing packages within the agreed SLA of 24 hours. The manager will also be responsible for adhering to the SLA for canceled shipments and resolving hub problems daily.
Candidates must possess a Bachelor's degree and a minimum of 3 years of experience in hub and warehousing operations, ideally within the shipping or e-commerce sector. Experience in leading and supervising a team is essential, along with strong decision-making, problem-solving, analytical, and reporting skills. The ability to meet deadlines, work under pressure, manage time effectively, and multitask are crucial. Good interpersonal and leadership skills, a proactive attitude, and good judgment are also highly valued. Fluency in English is required.
Requirements
Bachelor's degree with a minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field. Must have experience in leading and supervising a team, with strong decision-making, problem-solving, analytical, reporting, time management, and multitasking skills. Good interpersonal and leadership skills, with a proactive and professional attitude are also required.
Description
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.Job Code :Incremental 2026DELI-193Job Responsibilities : Responsible for the Hub infrastructureResponsible for the financial management in the hub and manage the cash flowCarry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job descriptionEnsure that the achievement and records are consistently kept across the Hub daily workflowMonitoring the stars and the hub members salaries, bounce and deductionsResponsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accuratelyEnsure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the starsMaintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days)Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA)Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility teamFollowing up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basisFollowing up the Freshdesk and ensure resolving the assigned tickets within the agreed SLA on a daily basisFollowing up on the hub members and Coaching them to improve and to recognise and achieve their capacitiesBe an effective role model to other staff members in the hubCreate a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members General all monthly, quarterly, annual Hub Reports.Job Qualifications : Bachelor's degreeMinimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce fieldGood English LevelMust have experience in leading and supervising a teamDecision making and problem solving skillsAnalytical and reporting skillsAbility to meet deadline and work under pressureTime management and multi-taskingGood interpersonal skills and leadership skillsProactive, with can do attitude and good judgmentFocused and professional attitudeWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.