Requirements
High school diploma or equivalent required; a Diploma/Degree in Hospitality is desirable. Fluent English communication skills are essential. Strong customer service, interpersonal, teamwork, organization, active listening, and cultural awareness skills are required. Basic knowledge of Microsoft Office and experience with MICROS and restaurant reservation systems is an advantage.
Description
About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Madinat JumeirahSet along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the region's most versatile event and conference spacesAbout the Job:An exciting opportunity has arisen for a Guest Relations Executive to join our hotel Jumeirah Mina Al SalamThe main duties and responsibilities of this role include:Ensure the hostess desk or restaurant entrance is always manned, providing a warm, friendly, and prompt welcome to all guests.Manage restaurant reservations, bookings, parties, and special requests accurately and in line with established SOPs and standards.Greet and escort guests to their tables, maintaining strong knowledge of menus, dishes, beverages, and restaurant offerings to confidently answer enquiries.Identify and respond to guest needs and complaints, providing appropriate solutions and gathering feedback to enhance the guest experience.Maintain comprehensive knowledge of the restaurant layout, table numbers, services, local information, and daily operations to support smooth and efficient service.Handle telephone enquiries professionally, accurately update guest profiles and reservation information, and maintain the cleanliness and presentation of menus, wine lists, and guest materials.About You:The ideal candidate for this position will have the following experience and qualifications:High school diploma or secondary education required; a Diploma/Degree in Hospitality is desirable.Basic knowledge of Microsoft Office and experience with MICROS and restaurant reservation systems is an advantage.Fluent English communication skills, both written and spoken, are essential.Strong customer service and interpersonal skills, with a courteous, empathetic, proactive, and professional approach to guests.Excellent teamwork, organization, active listening, and cultural awareness, with a professional appearance aligned with Jumeirah grooming standards.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)