Requirements
Candidates should possess 3-5 years of experience in client relationship management, corporate account management, or B2B service operations, with a strong understanding of leasing, fleet operations, or automotive corporate services. A university degree in Business, Marketing, Operations, or a related field is preferred. Proficiency in MS Office and CRM tools, along with excellent interpersonal, negotiation, leadership, presentation, and communication skills are required. Fluency in English is mandatory, and proficiency in Arabic is an advantage.
Description
Job Requisition ID: 180927 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The Role:The Sr Manager Sales Support and Ops is responsible for providing commercial support and operational execution for B2B corporate clients, ensuring revenue is efficiently converted into profitable business. The role includes managing sales enablement, deal structuring, contract execution, and client onboarding through the customer lifecycle. The Sr Manager works closely with B2B Sales to drive conversion, margin discipline, and service delivery, offering leadership and oversight across sales support and operations teams to ensure scalable processes, cost control, and consistent execution aligned with commercial objectives.What You Will Do:Client Relationship Management Act as the primary relationship owner for high-value and strategic corporate clients, ensuring all interactions are managed efficiently and within SLA.Build and maintain strong long-term partnerships with client stakeholders lead quarterly and annual account review meetings.Provide management with insights based on client feedback, market trends, and operational performance.Team Leadership and SupportOversee all activities performed by Relationship Management Executives and ensure seamless communication and service delivery across internal departments.Provide leadership and support to the team serving Managed Transport Services (MTS), ensuring successful delivery of outcomes.Serve as the point of escalation for complex client issues, ensuring timely and effective resolution while identifying opportunities for process improvement.Operational Execution Facilitate the onboarding process for new MTS clients and coordinate onboarding and oversight of suppliers to maintain high-quality service.Monitor and fulfill contractual Service Level Agreements (SLAs) for MTS customers and oversee offhire management.Collaborate with Contract Origination, Sales, Vehicle Logistics, Finance, and Customer Service for efficient processing of orders.Fleet ManagementMonitor fleet lifecycle activities including vehicle deliveries, maintenance progress, and registration renewals with proactive customer communication.Review renewal recommendations prepared by Relationship Executives ensure renewal updates are provided to clients 90 days before contract expiry.Oversee offhire management, including accurate agreement closure, verification of fines, tolls, damages, and issuance of final invoices.Required Skills To Be Successful:Excellent interpersonal, negotiation, and leadership skills.Strong presentation and communication abilities.Ability to manage multiple accounts with competing priorities.High proficiency in MS Office and CRM tools.What Qualifies You For The Role:University graduate in Business, Marketing, Operations, or related fields preferred.3-5 years of experience in client relationship management, corporate account management, or B2B service operations.Strong understanding of leasing, fleet operations, or automotive corporate services.Fluency in English proficiency in Arabic is an advantage.About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.About Al-Futtaim Malls Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper's point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall's deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/About Al-Futtaim Engineering & Technologies Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.