✨ AI Summary
The Fulfillment Point Manager will oversee dark store operations, focusing on order fulfillment, quality control, and logistics. This role involves managing daily operations, ensuring timely and accurate order processing, preventing product damage and shrinkage, and maintaining a safe work environment. The manager will also develop SOPs, analyze operations for improvements, and uphold high customer service standards by resolving issues promptly.
Requirements
Requires a Bachelor's degree, knowledge of warehouse software packages and MS Office proficiency. Must possess analytical thinking, high attention to detail, and problem-solving skills. Strong command of English, multi-functional team leadership, and conflict resolution skills are essential. Ability to work on a shift basis is also required.
Description
Role Objectives :The Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of orderfulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &Last Mile Operations Manager.Roles & Responsibilities:managing FP Operations on the ground.Ensure orders are being filled and shipped timely and accurate.Prevents product damage and shrinkage, accidents, and occupational hazards.Effectively monitors the flow of goods through the stock management system.Maintain a clean and safe work environment.Prepares necessary SOPs for fulfillment processes.Assist in analyzing current operations and make recommendations on ways to improve.Maintain the highest standards of customer service by immediately attending to and resolving customer issues.REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :Bachelor's degreeKnowledge of warehouse software packages and MS Office proficiency.Analytical thinking skills.High attention to detail.Problem solving skills.Good command of the English language.Multi-functional team leadership skills.Conflict resolution skills.Able to work on shift basis.