L1 Support Engineer - Saudi National - Riyadh, KSA

🏢 DeepSource Technologies
📍 Riyadh, Saudi ArabiaFull-timeOn-site
📅 Posted: 6mo ago🔄 Updated: 6mo ago
CV%
✨ AI Summary
We are seeking an entry-level L1 Support Engineer to provide first-line technical support for Linux and Windows systems, monitor system and application availability, perform basic network checks, and handle incidents via ticketing tools. The role requires basic administration knowledge, familiarity with monitoring, networking fundamentals, and solid communication skills in English. Saudi National candidates are prioritized for this on-site position in Riyadh, KSA.
Required Skills
Information Technology
○Cloud Architecture○DevOps○Linux○NIST○Model Monitoring○Enterprise Applications○Ticketing Systems
Engineering, Construction & Trades
○Geotechnical Engineering
Soft Skills & Professional Competencies
○Communication○Relationship Building
Requirements
• Basic Linux / Windows administration knowledge • Understanding of system & application monitoring • Basic networking fundamentals • Experience with ticketing / ITSM tools is preferred • Strong English fluency • Good communication and interpersonal skills • Saudi National
Description
Role Overview We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.Key Responsibilities• Provide first-level support for Linux and Windows systems • Monitor systems and applications to ensure availability and performance • Perform basic network checks and troubleshooting • Handle incidents and requests via ticketing tools • Support on-site operational activities as required • Escalate complex issues to higher support tiers • Communicate effectively with clients and internal teams
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00