PRIMARY DUTIES & RESPONSIBILITIES
Validate customer order scope, terms, and requirements during order entry/contract review.
Develop detailed project plans including scope, schedule, milestones, budgets, and resources.
Lead and coordinate cross-functional teams (engineering, design, supply chain, production, and QC) to achieve project objectives.
Serve as primary customer/stakeholder contact, providing updates, managing RFIs, and addressing concerns.
Work with the Engineering Department to compile submittal and fabrication drawing packages.
Coordinate with Document Control to send and track drawing submittals to customers.
Coordinate specification or schedule changes between the customer, Engineering, and Production.
Collaborate with manufacturing planning to align project requirements with plant capacity, material availability, and manpower resources.
Collaborate with Sales and Estimating on any changes that affect pricing; ensure timely communication of pricing updates to customers.
Ensure adherence to industry standards (e.g., ASME RTP-1, ASTM, API, or other applicable fiberglass/composite manufacturing codes)
Schedule and coordinate third-party QC inspections and shipping.
Coordinate progress or milestone invoicing with the Contracts Manager, if applicable.
Provide weekly project/order status reports to Operations Management.
Support Engineering/Production to resolve field issues or repairs.
Identify risks; initiate Management of Change (MOC) and develop contingency plans.
Maintain accurate project documentation, including reports, contracts, and change orders.
Evaluate project outcomes and implement lessons learned for continuous improvement.
Ensure compliance with GQP-08 (Documents & Records Control), GQP-02 (Internal Audit), and GQP-03 (Corrective Action).
Ensure preparation and archiving of regulatory, quality, and compliance documentation, including test reports, material certifications, and shipping records.
Oversee project closeout activities, including lessons learned and customer feedback (GQP-09).
Provide after-sales support, including coordination of warranty claims, customer training, and service needs when required.
Perform other duties as assigned.