✨ AI Summary
The Sales Coordinator facilitates team activities to maximize performance and company development. This role serves as a point of contact for colleagues and customers, managing schedules, providing feedback, documentation, and information. Key responsibilities include handling incoming shipments, coordinating with shipping lines, transporters, and clearance teams, and closing job files promptly. The Sales Coordinator will update clients on shipment status, secure shipping documents in advance, and ensure timely delivery by coordinating with customers and warehouses. They will also verify freight charges, maintain an updated internal tracking system for shipment visibility, and manage the filing system for all original documents and payment receipts. Additionally, the role involves responding to customer complaints, providing after-sales support, coordinating the sales team's schedules, ensuring sales-related equipment is adequate, processing orders accurately, and informing clients of delays. The Sales Coordinator will also monitor team progress, identify improvements, assist with promotional materials, and ensure adherence to laws and policies.
Requirements
Candidate Requirements: Bachelor's Degree in Business Administration or related field; certification in sales or marketing is an asset. Minimum 2 years of sales coordinator experience. Must be a team player with high dedication. Proficient in Microsoft Office applications and freight forwarding systems. Possess problem-solving and good communication skills (written and verbal). Strong organizational skills, detail-oriented, and able to handle multiple priorities. Interest and experience in interacting with all levels and departments.
Description
Job description:Job SummaryFacilitate the team's activities so as to maximize the performance and the solid and long-lasting development of the company. Contact point of reference for colleagues and customers, by keeping schedules and providing feedback, documentation and information. Responsible in handling all incoming shipments for various External Customers by following on original documents, coordinating with shipping lines, transporters, clearance team and also the finance/Group control team by closing the job file at the earliest. Job Responsibilities Responsibilities include but are not limited to: Update respective External clients with daily shipment status reports.Co-ordinate with External Customers and suppliers to secure shipping documents well in advance prior vessels arrival and have the clearance documents ready when the vessel arrives and minimize any delays.Co-ordinate with the External Customers and the warehouse to get the delivery schedule in time and further co-ordinate with the transport companies to deliver the shipments strictly as per the schedule and in the process reduce any demurrage payments.Verify all ocean freight and forwarders charges within the stipulated time from the date of receipt of documents.To keep the Internal tracking system updated at all times for providing shipment visibility to the External Customers.To keep the systems updated at all times with all the available information and data.To maintain the present filing system with the entire original and copy documents received along with payment advises and receipts.Respond to complaints from customers and give after-sales support when requestedCoordinate sales team by managing schedules, filing important documents and communicating relevant informationEnsure the adequacy of sales-related equipment or materialStore and sort financial and non-financial data in electronic form and present reportsHandle the processing of all orders with accuracy and timelinessInform clients of unforeseen delays or problemsMonitor the team's progress, identify shortcomings and propose improvementsAssist in the preparation and organizing of promotional material or eventsEnsure adherence to laws and policies Candidate RequirementsBachelor's Degree in Business Administration or related field required; certification in sales or marketing will be an asset.2+ years of sales coordinator experience.A team player with high level of dedication.Proficient in using Microsoft Office applications including Word, PowerPoint, Excel, Outlook and freight forwarding application systems.Problem solving capabilities & Good Communication skills – Written as well as verbal.Strong organizational skills, detail oriented, and the ability to handle multiple priorities.Interest and experience in interacting with all levels and departments.