Requirements
The ideal candidate will possess strong English communication and active listening skills, along with customer service abilities such as problem-solving, empathy, and conflict resolution. Basic computer literacy and familiarity with CRM or contact center software are required, as is the ability to thrive in a fast-paced, target-driven environment. Previous experience in customer support, call centers, or BPO environments is an advantage, and a high school diploma is the minimum educational requirement.
Description
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that meet the unique needs of each client. With a strong commitment to customer-centric service, ETISAL International emphasizes global coverage, cultural understanding, and industry best practices. The company invests in human capital, quality standards, transparency, and advanced technologies to help partners enhance their customer experience. ETISAL International continuously improves its management and operations to maintain flexibility, integrity, and a passion for exceeding client expectations.Role Description This is a full-time, on-site Client Support role for English speakers based in Cairo. The Client Support team member will respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues in a timely and professional manner. The role includes handling complaints, documenting interactions in internal systems, and escalating complex cases to the appropriate departments when necessary. Daily responsibilities involve following established procedures, meeting performance targets, and maintaining a high standard of customer satisfaction. The team member will also collaborate with colleagues, participate in training, and provide feedback to improve processes and service quality.QualificationsStrong English communication skills (spoken and written) and active listening abilities.Customer service skills, including problem-solving, empathy, and conflict resolution.Basic computer literacy and ability to work with CRM or contact center software.Ability to work in a fast-paced, target-driven environment and manage time effectively.High level of professionalism, reliability, and commitment to quality service.Previous experience in customer support, call centers, or BPO environments is an advantage.Willingness to work on-site in Cairo, including flexible shifts as required by business needs.High school diploma or equivalent; a higher education degree in a relevant field is a plus.