Requirements
Requires a high school diploma or equivalent, with a certificate in hospitality or customer service being an advantage. Must have 1-2 years of experience in a service or customer-facing role within the F&B or hospitality industry. Strong communication, interpersonal skills, ability to work efficiently in a fast-paced environment, good knowledge of service standards, hygiene, and order-taking procedures are essential. Teamwork, multitasking, problem-solving abilities, and familiarity with POS systems and billing procedures are also important.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Retail
How you will make an impact (Key responsibilities):
1. Leadership & relationship management
Maintain a positive and professional attitude while engaging with guests and supporting team members during service.
Communicate clearly with the kitchen, cashier, and service teams to ensure accurate order flow and timely food delivery.
Assist colleagues during busy periods by helping with seating, clearing tables, and supporting overall service operations.
Build warm, friendly relationships with guests to enhance their dining experience and encourage repeat visits.
2. Compliance & safety
Follow all hygiene, safety, and sanitation standards when handling food, beverages, and service equipment.
Ensure tables, service areas, and utensils are cleaned and maintained according to brand and regulatory requirements.
Adhere to safe food-handling practices, allergen awareness protocols, and proper service procedures.
Report any safety hazards, equipment issues, or hygiene concerns to supervisors to maintain a safe dining environment.
3. Training & development
Support the training of new service staff by demonstrating proper order-taking procedures, guest interaction etiquette, and hygiene practices.
Apply feedback from supervisors to improve speed, accuracy, and overall service performance.
Assist colleagues by sharing product knowledge, menu details, and best practices to enhance team capability.
Maintain a willingness to learn and adapt to new service standards, menu updates, and operational improvements.
4. Financial management
Help minimize operational costs by reducing order errors, managing table turnovers efficiently, and handling items with care.
Support inventory control by monitoring the availability of service items such as cutlery, condiments, and tableware.
Contribute to sales performance through effective upselling, menu knowledge, and promoting daily specials.
Ensure accurate handling of bills, payment methods, and customer transactions to maintain financial accuracy and reduce discrepancies.
Qualifications & skills
High school diploma or equivalent; a certificate in hospitality or customer service is an advantage.
1–2 years of experience in a service or customer-facing role within the F&B or hospitality industry.
Strong communication and interpersonal skills to engage warmly and professionally with guests.
Ability to work efficiently in a fast-paced environment while maintaining accuracy and service quality.
Good knowledge of basic food and beverage service standards, hygiene practices, and order-taking procedures.
Strong teamwork, multitasking, and problem-solving abilities to support smooth service flow.
Familiarity with POS systems and basic billing procedures is an advantage.
About the Company
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.
Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
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