Requirements
Supervising and training recreation team members including attendants, lifeguards and fitness instructors to ensure they provide excellent service and adhere to safety standards. Ensure that company policies, procedures and brand standards are followed at all times. Train all new employees in the daily recreation operations, including safety and sanitation procedures. Control workflow, assignment of work and designated shifts for assigned team members.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
"Exceptional hospitality starts with you\nPicture yourself brightening someone\u2019s day. When you join our hotels team, that\u2019s exactly what you\u2019ll do every time you come to work! As a recreation supervisor, you\u2019re not just supervising daily recreation operations \u2013 you\u2019re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\nHere's what you'll do during a typical day\nEssential functions\n\nSupervising and training recreation team members including attendants, lifeguards and fitness instructors to ensure they provide excellent service and adhere to safety standards.\nEnsure that company policies, procedures and brand standards are followed at all times.\nTrain all new employees in the daily recreation operations, including safety and sanitation procedures.\nControl workflow, assignment of work and designated shifts for assigned team members.\nEnsure that all team members on assigned shifts follow established policies and procedures.\nInvestigate complaints in the fitness center and attend to injured guests, finding a resolution for the issue.\nProceed with service recovery by paying attention to injured guests and offering better services to guests.\nReport complaints and incidents to management.\nEffectively handle all hospitality requests and VIP services.\nPerform all related serving duties as required or requested.\nKnowledgeable of the recreation service standards and skills.\nAble to lead and communicate with colleagues during outlet operations.\nEnsure that all in-house VIP lists and amenities are registered, and relevant information is discussed.\nReport and follow-up on all maintenance defects which affect efficiency and delivery of service.\nEnforcing safety regulations and procedures to prevent accidents and injuries, conducting regular inspections of recreational areas, and ensuring compliance with health and safety standards.\nMonitoring expenses and guest participation in activities.\nInteracting with guests to understand their interests and preferences, providing recommendations on recreational activities, and soliciting feedback to continuously improve the guest experience.\nManaging inventory, maintenance of recreational equipment and supplies, such as sports gear, and fitness machines to ensure availability and functionality.\nEnsure all guests\u2019 queries are met accordingly when applicable to ensure highest satisfaction levels.\nWorking alongside the food & beverage pool management to ensure timely delivery of requests, F&B or recreation related.\n\nSupportive functions\n\nCollaborating with other hotel departments to coordinate special events, such as holiday celebrations, themed parties, and corporate team-building activities, to enhance guest satisfaction and loyalty.\nStaying updated on industry trends and best practices in recreational programming and guest engagement, and implementing innovations to keep the hotel's recreational offerings fresh and appealing.\nAssisting with administrative duties such as registering participants for programs or events, collecting fees or memberships, and maintaining accurate records of team member attendance.\n\nWhat it takes to make the stay\nAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n\nUnderstanding of various recreational activities such as sports, games, and fitness programs.\nAbility to enforce rules to ensure the safety of participants and maintain a secure environment.\nEffective verbal communication skills to provide clear instructions, guidance, and information to participants and colleagues.\nAbility to provide friendly and helpful customer service to guests or members, addressing their needs and concerns professionally.\nCapacity to identify and address issues or challenges quickly and effectively, whether related to equipment, facilities, or participant needs.\n\nJoin an award-winning workplace culture\nAt Hilton, we don\u2019t just deliver exceptional experiences for our guests\u2014we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we\u2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.\nOur award-winning culture has earned us repeated recognition on the world\u2019s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we\u2019re setting new standards for the future of travel.\nWhether you\u2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career\u2014and help us make every stay a little more magical.\nCurious about life at Hilton? Explore our careers blog to see why we\u2019re more than a great place to stay\u2014we\u2019re a great place to work."
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
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