Requirements
The ideal candidate will have a proven track record in delivering exceptional client experience and service, establishing robust account management disciplines, and managing a portfolio of clients. Key activities include establishing account team meetings, pipeline reviews, opportunity management in Salesforce, and input into reporting and service agreements. Excellent communication skills with strong gravitas, expert understanding of best practice account management, and a proven track record in customer service, account management, and sales within a B2B environment are required.
Description
Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWhoWe'reLooking ForDo you have a proventrack recordof delivering exceptional client experience and service, creating efficient buying processes for clients, andestablishingrhythm andrigouraround account management disciplinesWe'relooking for aManagerto focus on deliveringaccount management excellenceas part of our relationship management capability.Therole supports a portfolio of clients and delivers adefined catalogue of account management servicesthatpromoteexcellent service for both internal and external clients.Key activities include:Establishing account team meetingsPipeline reviewsOpportunity management in SalesforceInput into key processes around reporting and service agreementsYou will work directly with clients—predominantly intheprocurement space—delivering meaningful interactions that createa positiveand consistent client experience.About the Account Management RoleThisManager-levelrole focuses on deliveringbest-in-class account managementacross a portfolio of clients, providing a defined suite of services.The Account Management team supports the firm'sPriority ClientProgramme, and this role is part of a wider community dedicated to those priority clients.Depending on the client profile, the role mayworkalongsideaSenior Manager, with both contributing to:Accountmanagementbestpractice across the full sales cycleA consistently high-quality client experienceStrong collaboration across teamsIncremental growth for the firmYou will be part of a team of account management specialists, where sharing best practices,successprinciples, and client managementexpertiseis critical to evolving the service we provide. The role also leverages firmwide insight and trends to support sales performance across the priority client portfolio.Your ResponsibilitiesAs part of the Account Management team, you willbe responsible for:Creating anaccount cadence, ensuring firmwide account teams are aligned on client priorities and strategyBringingdiscipline, structure, and supportto account teams through management information, market insight, knowledge sharing, and meeting preparationSupporting internal networks (e.g.Commercial Excellence, Risk, Finance) to build a suite ofexpertiseacross the client portfolio and drive efficiencies in responding to client requestsOwning the delivery oftimelyclient reporting, including regulatory reporting, working with Integrated Services to ensure accuracy and consistencySupporting the creation ofvalue reportsand other client-facing collateralActing as asubject matter experton account excellence technology (e.g.Salesforce), ensuring it enhances client serviceEnsuringdata hygiene and accuracyacross Salesforce client records, including sales pipeline information, to enable collaboration and a single view of client activityTracking client stakeholder changes using tools such as LinkedIn andmaintaininggovernance across Salesforce contact records and client outreach cadenceDrivingclient feedback volumes, creating feedback loops back into account teams and embedding client insight into all activitySkills and Experience RequiredExcellent communication skills with strong gravitas when engaging senior stakeholders (clients and internal leaders)Expert understanding ofbest practice account management, with the ability to implement strategic and tactical initiativesCreative communicator, able to articulate key business messages to diverse audiencesProventrack recordincustomer service, account management, and saleswithin a highly competitive B2B environmentProactive self-starter, able to manage a personal portfolio while working effectively within a teamHighly collaborative, contributing actively to the wider Account Management capabilityUnderstanding of sales methodologies and their application to building meaningful client relationshipsStrong attention to detail, ensuring accuracy in client-facing materials and reportsSolid understanding ofCRM platforms; Salesforce knowledge is an advantageAbout the TeamThe Account Management team focuses on the firm'spriority accounts across multiple segments, supporting Lead Relationship Partners and account teams to drive profitable revenue growth and deliver exceptional client value.This role sits within theAccount Management capability, which is part of theSales capabilityunder theSales and Marketing function. The team supports all aspects of professionalservicesmarketing, sales support, and business development.Working closely with theClients and Markets Executive, the team builds and sustains competitive advantage by executing the firm's go-to-market strategy throughexpertise, talent, and assets. Our culture is rooted in:Client-centricityCommercial mindsetConsistent quality and excellenceThese principles underpin everything wedo,every day.Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion + 25 moreDesired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa SponsorshipNoGovernment Clearance RequiredNoJob Posting End DateDecember 21, 2026