✨ AI Summary
Oracle is seeking a Data Center Technician to join their Ns2 team. This role involves being the technical liaison between technology teams and the Data Center environment, maintaining operational aspects, and troubleshooting infrastructure issues. The technician will proactively monitor customer environments, make recommendations for issue resolution, and create/maintain documentation.
The ideal candidate will have a Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience, with 3-8 years of experience in Data Center infrastructure Operations support and server administration. Key responsibilities include incident management, responding to electrical and mechanical failures, and demonstrating expertise in areas like Power Capacity allocation, Incident management, Systems administration (Linux/Windows Servers), and Networking (DNS, TCP/IP). The role also requires a strong understanding of data center design, commissioning, and operations best practices, along with examples of process improvement and problem-solving. An active TS/SCI security clearance with polygraph is a mandatory requirement.
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Flexible Vacation or Accrued Vacation (13-18 days annually); 11 paid holidays; Paid sick leave (72 hours upon hire, up to 112 hours carryover); Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires a Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience. Must have 3-8 years of experience in Data Center infrastructure Operations support and server administration, along with incident management experience responding to electrical and mechanical failures. Demonstrated expertise in at least two of the following: Power Capacity allocation, Incident management and resolution on outages, Systems administration (Linux/Windows Servers), or Networking (DNS, TCP/IP). A solid understanding of data center design, commissioning, and operations best practices, along with examples of process improvement execution and a drive for problem-solving are also essential. An active TS/SCI security clearance w/polygraph is required.
Description
As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .
Qualifications:
- Active TS/SCI security clearance w/polygraph
- Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
- 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
- 3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.
- Must have demonstrated expertise in two or more of these areas:
- Power Capacity allocation – high and low density racks
- Incident management and resolution on outages
- Systems administration (Linux and/or Windows Servers)
- Networking (DNS, TCP/IP)
- You should also be able to demonstrate
- A solid level understanding of data center design, commissioning and operations best practices and ensures their application
- Examples of process improvement execution
- Examples of a drive to dig into the details of a system or process to solve customer problems
- Excellent oral and written communication skills
- Strong Adherence to Process and be process champion
- Strong influencing skills
- Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment