Requirements
The Senior Butler will be responsible for driving butler service, delivering personalized experiences, and ensuring butlers possess knowledge of in-suite services and luxury amenities. This role involves leading inspections, collaborating with other divisions, and guiding a direct report to maintain high standards. The Senior Butler will also welcome and host guests, resolve concerns with discretion, and uphold the company's core values.
Description
The Lana - Dorchester Collection is hiring through Hosco in Dubai.We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Butler you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.You'll love what you do and take pride in delighting our guests:Responsible for partnering closely with the Housekeeping and Rooms Division management teams to drive the butler service, delivering personalized, anticipatory experiences that exceed the expectations of our guests.Ensure the Butlers under your supervision possesses exhaustive knowledge of bespoke in-suite services, advanced room technology, and luxury amenities, while continuously mentoring them to elevate their performance.Lead meticulous inspections of all butler pantries, vacant suites, and occupied rooms, while collaborating seamlessly with Front Office and Food & Beverage divisions to flawlessly execute complex requests.Responsible for guiding and developing a dedicated, multicultural direct report, ensuring that the impeccable, world-class Dorchester standards are flawlessly maintained across all touchpoints.Welcome and host local and international guests with immaculate etiquette, serving as their dedicated, single point of contact from pre-arrival to departure to effortlessly orchestrate bespoke arrangements and itineraries.Anticipate and deftly resolve sophisticated guest concerns with absolute discretion and emotional intelligence, ensuring swift, flawless outcomes.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Senior Butler, you'll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Senior Butler, but we'll make sure you are provided with specifics on how we care for our hotel.Please see the full vacancy for the benefits offered by The Lana - Dorchester Collection.