✨ AI Summary
Outsourcing Advantage is seeking Customer Support Representatives to provide exceptional customer experiences for US-based businesses across phone, email, chat, and social media. Key responsibilities include responding to inquiries, resolving issues, documenting interactions, and escalating complex cases while meeting response-time goals and maintaining customer satisfaction.
Requirements
2+ year of customer service experience.Excellent English communication.CRM/ticketing system experience.Problem-solving skills.Ability to multitask.Professional attitude.Reliable internet.Customer-focused mindset.English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.Availability to work during Eastern Time (ET) business hoursPreferred QualificationsExperience with Zendesk, Freshdesk, Intercom, or Salesforce.BPO or SaaS experience.
Description
Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.Key ResponsibilitiesRespond to customer inquiries.Resolve issues professionally.Document interactions accurately.Escalate complex issues.Meet response-time goals.Maintain customer satisfaction.Collaborate with internal teams.Follow company procedures.