Requirements
0 to 2 years of experience in customer support, customer success, or a client-facing roleFluent in English (spoken and written); German, Spanish, or Italian is a strong plus for our European dealer clientsComfortable with technology and genuinely curious about AIA clear, friendly communicator who builds rapport easilyOrganized, detail-oriented, and able to manage multiple tasks at onceProactive and self-motivated — you take initiative without waiting to be toldExperience with SaaS, automotive retail, or tech support is a plus but not requiredBased in Europe and available to work CET or UK business hoursWhy Join Viova?Work at the intersection of automotive retail and AI — a market that is growing fastClear growth path to a full CSM role as the team expands. We promote from withinJoin an international, collaborative team that moves quickly and values your inputCompetitive salary with access to cutting-edge technologyMake a real difference for dealerships and their customers every day
Description
Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.Role OverviewWe are looking for a Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.What You Will DoSupport end-to-end onboarding for new dealership clients, ensuring a smooth and successful startAssist clients with setup, configuration questions, and day-to-day usage of the Viova platformHandle incoming support tickets and client inquiries in a timely, professional mannerHelp monitor account health and flag potential issues to the CSM teamConduct platform walkthroughs and training sessions with dealership staffCollect and document client feedback and relay it to the product and tech teamsEducate clients on Viova AI capabilities to drive adoption and confidence in the platformCollaborate closely with CSMs to ensure clients receive consistent, proactive support