✨ AI Summary
We are seeking a Personal Banking Advisor to join our Customer Experience team in Egypt. In this role, you will interact with customers over the phone to understand their banking needs, provide excellent customer service to foster loyalty, and resolve issues promptly. You will also be responsible for converting sales opportunities to meet financial targets, explaining banking procedures and products, and capturing customer feedback for product development. This position operates within a call center environment, focusing on retail banking products and involves root cause analysis for charges and fees.
Requirements
The role requires interaction with customers over the phone to understand their banking needs, provide excellent customer service, resolve problems, and convert sales opportunities. It also involves clarifying procedures and products, capturing customer feedback, and operating within standard banking rules and guidelines in a call center environment.
Description
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Operates in a Call Centre environment where the interface with customers is over the telephone.
Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
Mostly related to explaining procedures or providing information regarding retail banking products.
Also involves root cause analysis and reversals of charges and fees when necessary.