Requirements
Requires at least 2 years of experience in retail, home furnishing, interior design, visual merchandising, or customer consultation. Must possess strong communication, planning, and organizational skills, with the ability to understand customer needs and provide tailored solutions. Basic computer skills are necessary, and experience with design software is advantageous.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
The location:
Dubai Hills
The role:
As a home furnishings & design specialist, you will deliver exceptional customer service by helping customers create functional, organized, and aesthetically pleasing living spaces that reflect MUJI’s philosophy of simplicity, quality, and thoughtful living.
You will guide customers through product selection, space planning, and home organization solutions, from initial consultation through to purchase. You will build strong customer relationships, identify opportunities to enhance the customer experience, and support sales growth through expert product knowledge and personalized recommendations.
Key responsibilities:
Provide customers with home furnishing, storage, and lifestyle solutions tailored to their needs.
Conduct in-store consultations and support customers with room planning and product selection.
Create inspiring presentations and recommendations using product displays, mood boards, layouts, and visual merchandising tools.
Drive sales by recommending complementary products and complete lifestyle solutions.
Build and maintain long-term customer relationships through excellent service and follow-up.
Collaborate closely with store management and colleagues to maximize business opportunities and deliver a seamless customer experience.
Support promotional events, workshops, and in-store activations.
Maintain accurate customer and sales records where required.
Stay up to date with product knowledge, market trends, and MUJI brand standards.
Take ownership of personal development and continuously enhance consultation and selling skills.
Qualifications & requirements:
You will have/be:
At least 2 years of retail, home furnishing, interior design, visual merchandising, or customer consultation experience.
A passion for creating functional and inspiring living spaces.
Strong communication, planning, and organizational skills.
The ability to understand customer needs and provide tailored solutions.
Experience in customer-facing consultations and active selling.
Good attention to detail and visual presentation standards.
Basic computer skills.
Experience with design software (such as CAD or space-planning tools) would be an advantage but is not essential.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.
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