Requirements
Proficiency in Customer Support and dedicated to ensuring Customer Satisfaction. Strong Interpersonal Skills for effective communication and relationship building with customers. Experience with Technical Support and problem-solving for troubleshooting customer issues. Strong Analytical Skills to evaluate and resolve customer concerns efficiently. Fluency in English, both written and verbal. Ability to work collaboratively as part of an on-site team. Prior experience in a customer service role is a plus.
Description
Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countriesRole DescriptionThis is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.QualificationsProficient in Customer Support and dedicated to ensuring Customer SatisfactionStrong Interpersonal Skills for effective communication and relationship building with customersExperience with Technical Support and problem-solving for troubleshooting customer issuesStrong Analytical Skills to evaluate and resolve customer concerns efficientlyFluency in English, both written and verbalAbility to work collaboratively as part of an on-site teamPrior experience in a customer service role is a plusBENEFITS:Salary up to 19k Net (including KPIs) + 195 euro quarter bonusKPIs collected in Euro equivalent – maximize your earning potential24/7 transportation across Cairo & GizaMedical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA .Free Gym AccessExclusive discounts at stores across EgyptClear career path after just 6 monthsVPN line providedOvernight allowance: EGP 1,000