✨ AI Summary
We are hiring a Quality Assurance Specialist for a Call Center that serves Mental Health Clinics in California. The role involves monitoring and evaluating agent calls using QA scorecards, providing feedback and coaching, identifying training gaps, and ensuring 100% compliance with HIPAA and client SOPs. The candidate will also prepare daily/weekly QA reports and handle crisis call protocols.
Requirements include fluent English (speaking & listening), strong attention to detail, and excellent communication skills. Previous experience in QA or a Call Center is considered a plus, as is knowledge of HIPAA. The position is full-time, on-site, located in Fifth Settlement, New Cairo, with a fixed shift from 7:00 PM to 4:00 AM (US Time).
Requirements
Requirements:- Fluent English - Speaking & Listening- Previous experience in QA or Call Center is a plus- Strong attention to detail and communication skills- Knowledge of HIPAA is a plusLocation: Fifth Settlement, New Cairo - On-siteShift: Fixed Shift from 7:00 PM to 4:00 AM - US Time
Description
Hiring: Quality Assurance Specialist - Call CenterWe are hiring for a Call Center that serves Mental Health Clinics in California.Job Responsibilities:- Monitor and evaluate agent calls using QA scorecards- Provide feedback and coaching to improve performance- Identify training gaps and work with Training team- Ensure 100% compliance with HIPAA and client SOPs- Prepare daily/weekly QA reports- Handle crisis calls protocols and calibration sessionsRequirements:- Fluent English - Speaking & Listening- Previous experience in QA or Call Center is a plus- Strong attention to detail and communication skills- Knowledge of HIPAA is a plusLocation: Fifth Settlement, New Cairo - On-siteShift: Fixed Shift from 7:00 PM to 4:00 AM - US Time