Requirements
Requires a Finacle Application Support Lead with a minimum of 3 years of experience in Finacle application support/production support environments and 3 years of experience managing banking technology projects. Must have strong understanding of core banking processes, experience troubleshooting Finacle issues, and proficiency in ITIL best practices, Agile/Scrum methodologies, and stakeholder management.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Finance, Business Analysis & Consulting
Company Industry
Banking & Financial Services
We are looking for an experienced Finacle Application Support Lead
with strong expertise in Finacle Core Banking application support, production management, and banking technology delivery. The ideal candidate should have hands-on experience supporting Finacle environments, managing incidents, coordinating with business and technical teams, and driving application stability across core banking platforms.
The role requires a strong combination of technical Finacle knowledge, production support capability, stakeholder management skills, and project delivery experience. The candidate should have prior experience managing banking technology initiatives and working closely with business users, vendors, and internal technology teams.
Requirements
Key responsibilities:
Provide application support and production ownership for Finacle Core Banking platforms.
Monitor, troubleshoot, and resolve application issues, incidents, and service requests within defined SLAs.
Perform root cause analysis (RCA) for production issues and implement corrective and preventive actions.
Coordinate with business users, technology teams, and external vendors to ensure smooth application operations.
Manage incident, problem, and change management processes following ITIL best practices.
Support Finacle application configurations, enhancements, upgrades, and production releases.
Analyze business requirements and coordinate with development teams for fixes and enhancements.
Support integration-related issues between Finacle and downstream/upstream banking applications.
Prepare application support documentation, knowledge articles, and operational reports.
Track application performance, recurring issues, dependencies, and improvement opportunities.
Participate in release planning, testing coordination, deployment activities, and post-production validation.
Manage stakeholder communication and provide regular status updates on incidents, projects, and operational activities.
Coordinate project activities including planning, tracking milestones, managing risks, and ensuring timely delivery.
Required technical skills:
Strong hands-on experience with Finacle Core Banking application.
Minimum 3+ years of experience in Finacle application support/production support environments.
Strong understanding of core banking processes and application workflows.
Experience troubleshooting Finacle-related incidents and production issues.
Experience working with banking applications, integrations, and enterprise systems.
Understanding of Finacle modules such as:
CASA
Loans
Deposits
Payments
Customer Management
Limits and Collaterals
Project management skills:
Minimum 3 years of experience managing banking technology projects or delivery initiatives.
Experience in project planning, execution, tracking, and stakeholder coordination.
Ability to manage timelines, risks, dependencies, and delivery milestones.
Experience working with Agile/Scrum methodologies.
Ability to coordinate across business teams, technical teams, and vendors.
Preferred technical exposure:
Experience with Finacle customization and configuration.
Knowledge of Finacle integrations, APIs, and interfaces.
Exposure to application monitoring tools and production support processes.
Understanding of database concepts and SQL troubleshooting.
Exposure to release management and deployment activities.
Required competencies:
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work under pressure in critical banking production environments.
Strong ownership mindset with focus on application stability and service excellence.
Ability to manage multiple priorities and coordinate with cross-functional teams.
Good understanding of banking operations and technology delivery.
Preferred domain experience:
Banking
Core Banking Transformation
Financial Services
Digital Banking Platforms
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