✨ AI Summary
This role is for a Team Leader responsible for monitoring agent performance, achieving targets, and training, coaching, and evaluating the team. The Team Leader will also handle client and provider escalations and prepare daily reports for management. The position requires 1-2 years of experience in a Call Center Team Leader role, excellent English communication, and the ability to work under pressure during the night shift (7 PM - 4 AM).
Requirements
1-2 years experience as a Team Leader in Call CenterExcellent English communication skillsAvailable for Night Shift: 7 PM - 4 AMLeadership skills and ability to work under pressure
Description
Responsibilities:Monitor Agents' performance and achieve targetsTrain, coach, and evaluate the teamHandle client and provider escalationsPrepare daily reports for managementBenefits: Competitive salary.Incentives.Professional work environment.