✨ AI Summary
The Telesales Executive will contact potential and existing customers to inform them about products or services using scripts, answer questions, and understand customer requirements to close sales. This role involves directing prospects to the sales team, updating customer information in the database, processing orders, handling grievances, and achieving sales quotas. The ideal candidate will have a Bachelor's degree, proven telesales or sales/customer service experience, and strong communication and negotiation skills.
Requirements
Bachelor’s degree from a reputable university.Proven experience as tele sales specialist or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints
Description
Contact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close sales Direct prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the company’s reputationGo the “extra mile” to meet sales quota and facilitate future salesKeep records of calls and sales and note useful information