Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
We are looking for a professional, customer-focused, and proactive Duty Manager to oversee daily front office operations and ensure an exceptional guest experience. The ideal candidate will be a strong leader with excellent problem-solving skills and the ability to manage operations smoothly during assigned shifts.
Responsible for the sales, the organization and the quality of the services delivered to the guests for the Front Office department.
Demonstrate a commitment to personal guest service excellence
Effective recruitment, selection and training for all positions within the department
Communicates directly with sales, accounting, housekeeping and reservation and provides them with all relevant needed information
Ensuring the telephone centre is working properly at all times and minimizing the number of abandoned calls
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Conduct daily pre-shift briefings to teams on rooms occupancy, arrivals and departures, functions/event and special attention that is needed
Qualifications
Proven experience in similar role
Service-focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Additional information
Additional language is an added advantage.
Our commitment to diversity & inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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