Content Design, Senior Associate - Co-Brand Card

🏢 JP Morgan
📍 New York, United StatesFull-timeOn-site
📅 Posted: 2mo ago🔄 Updated: 2mo ago
CV%
✨ AI Summary
This role is for a Senior Associate in Content Design, focusing on Co-Brand Cards. The primary responsibility is to shape customer experiences and build confidence through innovative content design. The role involves developing and implementing content strategies, creating user-friendly content, and managing content taxonomies. The associate will also analyze content performance, architect a scalable content system, and drive content delivery across multiple partner programs. Collaboration with cross-functional teams like Product, Engineering, Legal, and Marketing is crucial. The position requires strong communication skills to gain buy-in from stakeholders.
Required Skills
Design, Content & Media
Content Strategy
Hospitality, Retail & Customer Service
Call Center Experience
Other
business objectivesuser-friendly contentcontent taxonomyuser feedbackbrand voiceclear writingconcise writingcomplex conceptscontent performance metricsdata-driven recommendationscontent system architectureversioningcontent pipelinesSLAsinclusive languageaccessible languagecontent standards
Soft Skills & Professional Competencies
CollaborationPlanningStakeholder ManagementCommunication
Science & Research
Optimization
Finance, Legal & Governance
Corporate Governance
Nice to have:
Design, Content & Media
FigmaUI Design
🎁 Benefits & Perks
comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching
Requirements
Requires 3+ years of experience in content design, editing, or writing for digital products. Must have experience in creating content architectures, storytelling, clear and concise writing, applying accessibility and inclusive design principles, and using iterative design techniques with user feedback. Proficiency in content platforms and adaptive learning in financial services products are essential. Familiarity with content operations, design systems, and translating regulatory requirements into content standards is also needed.
Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Co-Brand Card, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. 

Job responsibilities

  • Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
  • Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
  • Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
  • Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
  • Architect a scalable content system with clear governance and versioning to enable partner specific customization at scale across cards
  • Drive delivery at scale: manage content pipelines and release plans across multiple partner programs, set SLAs, and coordinate cross functional handoffs with Product, Engineering, Legal, and Marketing 
  • Effectively communicate complex decision-making and rationale to establish buy-in and gain progress across stakeholders

Required qualifications, capabilities, and skills

  • 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
  • Experience in creating content architectures, storytelling, and clear and concise writing
  • Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
  • Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
  • Proficient technical literacy in content platforms and understanding their impact on user experience
  • Adaptive learner in new financial services products and offerings
  • Champion inclusive, accessible language for a diverse audience 
  • Background in content operations and familiarity with design systems/component libraries
  • Ability to translate partner agreements and regulatory requirements into actionable content standards and partner specific solutions
  • Ability to conduct detailed communications audit and high-volume delivery

Preferred qualifications, capabilities, and skills

  • Experience in financial services or marketing communications.
  • Proficiency in Figma and UX/UI design.

 


 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00