✨ AI Summary
This Sales Account Manager role focuses on developing client relationships, driving sales, and ensuring customer satisfaction within the software industry. Key responsibilities include cold calling, emailing, and meeting with potential customers to build and maintain relationships, understanding product features, and providing product demonstrations. The role involves negotiating contracts, closing agreements, and collaborating with the sales team to meet revenue goals. The Account Manager will also prepare reports, track key metrics, and assist with client escalations.
Essential requirements include excellent written and verbal communication, a friendly demeanor, and technological proficiency. Candidates must be goal-oriented, organized, and possess a positive attitude. Proven experience in account management or a similar role is necessary, with a preference for candidates with software industry experience. Demonstrable ability to influence stakeholders at all organizational levels, solid experience with CRM software and MS Office (Excel), and excellent listening, negotiation, and presentation skills are crucial. A BA/BS degree in Business Administration or Sales is required.
Requirements
Excellent ability to communicate in writing or verbally.Friendly and personable with others.Proficiency with technology including basic computer operations.Ability to meet goals, stay organized and maintain a positive attitude.Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, JuniorAccount Manager or relevant role.Proven work experience in software industry is a plus.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Solid experience with CRM software and MS Office (particularly MS Excel).Experience delivering client-focused solutions to customer needs.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation and presentation abilities.Strong verbal and written communication skills.BA/BS degree in Business Administration, Sales or relevant field.
Description
Develop contact with potential customers in the industry by cold calling, emailing or scheduling meetings in person.Form new and continue existing relationships with companies in the customer database by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.Maintain a strong understanding about product features and technical specifications to answer specific customer questions.Present information about company offerings during trade shows or other large events to potential customers.Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.Build and maintain strong, long-lasting client relationships.Negotiate contracts and close agreements to maximize profits.Providing Training sessions for 8WORX’s clients.Develop trusted advisor relationships with key accounts and customer stakeholders.Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Prepare reports on account status.Collaborate with sales team to identify and grow opportunities within territory.Assist with challenging client requests or issue escalations as needed.