✨ AI Summary
The Lab Coordinator provides reception and administrative services for incoming patients in a clinical laboratory setting. Responsibilities include answering calls, directing patients, handling billing queries, providing general office support, and ensuring outstanding customer service. The role also involves managing patient feedback, providing insurance information, maintaining patient statistics, preparing duty rosters, and ensuring compliance with OSH and infection control policies.
Requirements
Requires a Bachelor's degree in medical laboratory science or equivalent, and a Medical Technologist license. Must have at least 3 years of experience in a clinical laboratory, with familiarity with quality standards like ISO 15189/EIAC, CAP, JCI. Strong knowledge of laboratory processes, QA/QC, documentation systems, and proficiency in Microsoft Office and LIS are essential.
Description
To provide a range of reception intake and associated administrative services pertaining to incoming patients. The Lab Coordinator will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, Billing related Queries, answering routine/administrative inquiries, and general office support activities as appropriate.